How Do I Cancel a Canva Purchase?

If you’ve made a purchase in Canva, it’s super easy to cancel it. It’s important to understand that once a purchase is made, it can’t be undone. However, if you change your mind after making the purchase, there are several options available to you for canceling the purchase and getting your money back.

The first step is to contact Canva’s customer service team. You can do this through their website or by phone.

Explain your situation and they will be able to help you with any questions or concerns you may have. Depending on the type of purchase you’ve made, they may be able to provide a refund or credit for the unused portion of your purchase.

If you’ve purchased a subscription or membership with Canva, then it is possible to cancel that subscription at any time. Simply log in to your account on the Canva website and click on ‘Account Settings’.

Here, you’ll be able to find an option for canceling your subscription or membership. Once canceled, no further charges will be charged and all access to the Canva services will be revoked.

Finally, if you’ve purchased something from the Canva store such as templates or stock photos, then it is possible to return these items for a refund within 14 days of purchase. All refunds must be requested directly from the Canva store by contacting them either through email or telephone.


In summary, if you’ve made a purchase in Canva and want to cancel it for any reason, there are several options available depending on what type of purchase was made. You can contact their customer service team for assistance in getting a refund or credit for unused portions of purchases such as subscriptions and memberships. Additionally, items bought from the store can also be returned within 14 days for a full refund when requested from their customer service team via email or telephone.