Can I Get My Money Back From Canva?

Canva is a comprehensive design platform that has been providing millions of users with access to design tools and resources to create beautiful visuals for their marketing and branding needs. But what if you decide that you no longer need the service and want to get your money back from Canva?

The good news is that Canva does offer refunds in certain cases, though it’s important to understand the criteria for getting a refund from the company. In most cases, refunds are only available if an order was placed within 14 days of the purchase date and no downloads have been made. Additionally, refunds may be denied if an order has already been processed or if an item has already been shipped.

If you do qualify for a refund, you can contact Canva’s customer service team via email or chat in order to request a refund.

You will need to provide proof of purchase as well as the reason for your request. Once Canva has reviewed your request, they will issue you a refund in the form of store credit or a direct payment to your payment method used at time of purchase.

It’s also important to note that Canva may make exceptions at their discretion depending on individual cases, so it’s always best to reach out directly if you feel like a refund should be granted even if it doesn’t meet the standard criteria. It never hurts to reach out and ask since it can’t hurt your chances of getting your money back from Canva!


In conclusion, it is possible to get your money back from Canva in certain cases as long as you meet their refund criteria. Refund requests must be made within 14 days of purchase with no downloads made and proof of purchase provided. Exceptions may also be granted at Canva’s discretion in individual cases so it’s always worth reaching out directly with any queries or requests!