How Do I Run a Diagnostic in SolidWorks?

Running a diagnostic in SolidWorks is an essential step in troubleshooting and resolving any issues that may arise while using the software. Whether you are experiencing crashes, errors, or unexpected behavior, conducting a diagnostic can help pinpoint the problem and provide you with a solution. In this tutorial, we will explore the steps to run a diagnostic in SolidWorks.

Step 1: Accessing the Diagnostic Tool
To begin the diagnostic process, you need to locate the SolidWorks RX tool. This tool is specifically designed to assist users in diagnosing and resolving issues within the software. To access it, follow these steps:

  • Launch SolidWorks on your computer.
  • Go to the “Help” tab in the menu bar.
  • Select “SolidWorks RX” from the drop-down menu.

Step 2: Running Diagnostic Tests
Once you have opened SolidWorks RX, you will see several tabs providing different options for diagnostics and troubleshooting. For our purpose, we will focus on running diagnostic tests. Follow these steps:

Basic Diagnostics

  1. Select the “Diagnose” tab.
  2. Click on the “Run Diagnostics..” button.

This will initiate a series of tests that evaluate various aspects of SolidWorks’ functionality. The tests may include checking hardware compatibility, graphics card performance, system registry settings, and more.

Capture Diagnostics

In some cases, capturing diagnostics can be helpful for technical support or advanced troubleshooting purposes. The captured data provides detailed information about your system configuration and any errors encountered during SolidWorks usage.

  1. Navigate to the “Capture” tab in SolidWorks RX.
  2. Click on the “Start Capture” button to begin capturing diagnostic data.
  3. Continue using SolidWorks as you normally would, reproducing the issue you are facing if necessary.
  4. Once you have finished capturing the necessary information, click on the “Stop Capture” button.

Step 3: Analyzing Diagnostic Results
After running the diagnostic tests or capturing diagnostics data, SolidWorks RX will generate a report summarizing the results. It will identify any potential issues detected during the tests and provide recommendations for resolving them.

Reviewing Diagnostic Report

  1. Go to the “Reports” tab in SolidWorks RX.
  2. Select the relevant report from the list of available reports.

The report will be displayed in your web browser. Take your time to carefully read through it, paying attention to any warnings or errors indicated. The report may also include suggestions for resolving issues or improving performance.

Step 4: Seeking Further Assistance
If you are unable to resolve the issue based on the diagnostic results and recommendations provided by SolidWorks RX, it is advisable to seek further assistance. You can reach out to SolidWorks technical support or consult online forums where experienced users and experts can help troubleshoot specific problems.

Remember that running a diagnostic in SolidWorks is just one step towards resolving issues. It is essential to keep your software up-to-date, ensure compatibility with system requirements, and maintain proper hardware configurations for optimal performance.

In conclusion, running a diagnostic in SolidWorks using the SolidWorks RX tool can help identify and resolve software-related issues efficiently. By following these steps and analyzing the diagnostic results, you can effectively troubleshoot problems and optimize your experience with SolidWorks.