Canva is a powerful online design tool which allows users to create stunning graphics and presentations with ease. It has become one of the most popular tools for design professionals around the world.
However, there have been reports of Canva designs disappearing or becoming corrupted due to technical issues.
This issue was first reported in April 2019 when some users noticed that their designs had been deleted or corrupted without any explanation. The deleted designs could not be retrieved and the users were left frustrated as they could not access their work.
Canva’s customer service team responded quickly to these reports and began investigating the issue. They discovered that the problem was caused by an update which had caused some of the user’s designs to become corrupted or lost. Canva apologized for the inconvenience caused and released an updated version of their software which resolved the issue.
Since then Canva has been working hard to ensure that this issue does not happen again by rolling out regular updates and bug fixes. They also offer several options for recovering lost or corrupted designs such as using Google Drive or Dropbox backups, downloading a copy of your design in PDF format, or restoring an older version of your design.
Conclusion:
Canva has worked hard to resolve the issue with disappearing designs, however it is still a good idea to regularly back up your work on other platforms such as Google Drive or Dropbox in order to avoid any potential issues in future.
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