Can I Get Refund From Canva?

Canva is an online graphic design platform that allows users to create stunning visuals for web and print. It has a wide range of templates, designs, and images that can be used for various purposes such as business cards, posters, flyers, logos, and more. However, if you’re not satisfied with the design you created or the product you purchased from Canva, you may be wondering if it’s possible to get a refund.

The good news is that Canva offers a money-back guarantee on all purchases made through their website. This means that if you are not completely satisfied with your purchase, you can contact their customer service team and request a refund within 30 days of purchase. However, there are certain conditions which must be met in order to qualify for a refund.

First of all, the purchase must have been made directly through Canva’s website and not through any third-party websites or apps. Secondly, the product must still be within its original packaging and unused in any way. Finally, the refund will only cover the cost of the product itself and none of the additional costs associated with its use (such as printing costs).

If your purchase meets all these requirements then you can contact Canva’s customer service team via email or live chat to request a refund. They will assess your case individually to ensure that it meets their criteria for refunds and will then process your request accordingly.

It is important to note that refunds are not always guaranteed as they are subject to Canva’s discretion but they do endeavor to help customers wherever possible.


In conclusion, it is possible to get a refund from Canva under certain circumstances. If your purchase was made directly through their website within 30 days of purchase and meets all other criteria outlined above then you should contact customer service in order to request a refund.