Can You Get a Refund From Canva?

Canva is a popular online platform for creating professional-looking graphics and designs. The platform offers an array of tools for creating custom designs, including templates, fonts, images, and more.

It is easy to use and has quickly become a go-to resource for many people who need to create stunning visuals.

But what happens when you purchase a design from Canva, only to find that it doesn’t meet your needs? Can you get a refund?

The answer is yes – Canva offers refunds in certain cases.

In order to qualify for a refund on your Canva purchase, you must meet certain criteria. First, the design must be unused and unedited.

If you’ve made any changes to the design or used it in any way, then the refund policy does not apply. Additionally, the purchase must have been made within 30 days of the date of purchase and you must provide proof of purchase.

If all of these conditions are met, then you should contact Canva’s customer service team through their website. They will review your request and determine if you are eligible for a refund or not.

Canva also offers an unconditional money-back guarantee on all premium purchases. So if you purchase any premium item from Canva – such as an image package or template bundle – and find that it doesn’t meet your needs, then you can get a full refund without having to meet any additional criteria.


In conclusion, it is possible to get a refund from Canva if certain criteria are met. In some cases – such as with premium purchases – there is an unconditional money-back guarantee so refunds are easy to obtain. However, if none of these conditions apply then customers can still contact customer service and make a case for why they should receive a refund.